Returns & Exchanges

ESCADA offers a sophisticated and seamless return process, allowing customers to return unworn items in their original condition within 30 days of delivery. We are committed to ensuring your complete satisfaction with every luxury piece you acquire from our collection.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original luxury packaging, ensuring all designer tags and security seals remain intact and attached.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

4

Drop Off and Refund

Deliver your package to the nearest authorized carrier location; once received and inspected, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing